Heating Club TC

1. Definitions:
   • Service Plan: Refers to the boiler care plan you have taken out on your boiler.
   • Boiler: The appliance at the property used to supply central heating and hot water via natural gas heating.
   • Magnetic Filter: A component used to catch debris and sludge in your boiler/heating system.
   • Start/End Date: The dates stated on your contract on which the contract begins and terminates.
   • We/Us: DTM Heating and Plumbing Solutions Ltd.
   • You/Your/Customer: The customer that has taken out the contract.
   • Force Majeure: Circumstances beyond our reasonable control, such as strikes, industrial action, extreme weather, material shortages, labour shortages, traffic delays, and worldwide pandemics.
   • Contract: The agreement between you and the provider, DTM Heating and Plumbing Solutions Ltd.
2. Boiler Service Plan:
   • Fully qualified Gas Safe registered engineers.
   • Annual boiler service only.
   • Repairs and parts are not included.
   • Booking reminder.
   • PDF service certificate.
   • 10% discounted labour rates on repairs.
3. Contract Renewal/Cancellation:
   • Your contract is for a minimum of 12 months from the date of your first payment.
   • Your contract will renew annually unless you advise us otherwise.
   • Subject to us accepting you onto our cover plan, this contract will remain valid as long as payment is being received.
4. Contract Invalidations:
   • If invalid or misleading information has been provided.
   • If payment is not received within 7 days of your due date.
   • If we find faults with the appliance/system on our first visit.
   • If we advise that a safety defect/fault is present and you do not take measures to rectify it after our advice.
   • If health and safety issues arise at your property.
   • Acceptance onto our service plan does not imply that the boiler is installed to the relevant standards unless it has been installed by DTM Heating and Plumbing Solutions.
   • As boilers age, they can become noisy for various reasons; noise due to appliance age will not be classified as a fault.
   • We will not be responsible for being unable to service the boiler if we cannot gain access to the property or if an obstruction prevents access.
   • If a service plan is cancelled before the contract end date, we reserve the right to charge for any work carried out.
   • Monthly payments will be collected by GoCardless on a date agreed upon by you.
   • We will send service reminders to the email address you provide; it is your responsibility to ensure the boiler is serviced within themanufacturer’s recommended schedule.

Permitted by law, if we are in breach of the terms of this contract or cannot honor the agreement, the maximum liability will be limited to
the cost of the service plan up to the amount you have paid that year.

Under no circumstances will we be liable for loss of earnings, profit, loss of goods, or loss of business.

This contract is strictly a maintenance plan and is not an insurance policy. DTM Heating and Plumbing Solutions is not regulated by the FCA.